Master Mentoring
Master Mentoring is an application in which we study the behavioral skills necessary for successfully accomplishing specific traits; create a resource of people (master mentors) within a client's organization who are very successful at one or more segments of behavior necessary for accomplishing overall performance with the job in question; create a freeze frame of the skill and the methods used to achieve the success which makes each “mentor” a star performer; and translate the freeze frames into a learning strategy and program which can be taught to both new hires and existing personnel. The package can be an assortment of materials; manuals; work smart modules; distance learning via computer; video and audio tapes; or on site behavioral skill development seminars.
Don't Loose Your "Knowledge" Capital
It makes complete sense! If you have a person who is the best prospecting salesperson you have ever seen, would you not want to capture this specialized knowledge for your company? Even if the mentor quits or retires, our client would always have the freeze frame essence of a top performer in a specific category of the job we are examining. It remains a part of the company's learning resource until a better prospector comes along who raises the bar and becomes the new master mentor. When this occurs, a replacement module is created from the freeze frame associated with the new master mentor and it becomes a seamless fit into the overall master mentoring program.
We never take the mentors out of the field or off the job to train others. This is rarely a good idea. There are many reasons this is true. Salesperson Fred may be one great prospector but the last thing you want him sharing with new hires is how he has learned to fudge travel reimbursement records. The manner in which salesperson Helen handles objections is pure mastery but do you want her telling learners that in her experience, no one buys anything on Friday afternoons so why waste your time making Friday calls?
Master Mentoring is a process to gather very specific kinds of on-the-job skills from people perceived to be masterful at what they do, not everything they do!
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